Privacy Policy

At oowah, we are committed to protecting your personal information and being transparent about how we collect, use, and store it. This Privacy Policy applies to all users of oowah.net and its related services.

1. Information We Collect

Information you provide directly

• Account information: name, email address, and password when you register
• Profile information: travel dates, destinations, Japanese language level, learning preferences, and MBTI type (optional)
• Payment information: processed securely by Stripe. We do not store your full credit card details
• Conversation data: messages exchanged with our AI chat features
• Diagnostic responses: answers to onboarding questionnaires

Information collected automatically

• Usage data: pages visited, features used, session duration, and interaction patterns
• Device information: browser type, operating system, and IP address
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

• Provide, personalize, and improve our Japanese language learning service
• Generate your personalized study plan based on your travel dates and learning profile
• Process payments and manage your subscription access
• Send service-related communications (account updates, purchase confirmations)
• Analyze usage patterns to improve the quality of AI interactions and lesson content
• Prevent fraud, abuse, and violations of our Terms of Service
• Comply with applicable legal obligations

We do not use your personal data to train AI models or sell your information to third parties for advertising purposes.

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service providers: We share data with trusted third-party providers (Stripe for payments, OpenAI for AI features) solely to deliver our services. These providers are contractually bound to protect your data.
• Legal requirements: We may disclose information if required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you in advance.

4. Data Storage and Security

Your data is stored on secure servers provided by our hosting provider. We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security reviews.

Conversation data and study plan information are retained for as long as your account is active. You may request deletion of your data at any time by contacting us (see Section 10).

While we take reasonable measures to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.

5. Cookies

We use cookies and similar technologies to maintain your login session, remember your preferences, and analyze how our service is used. Specifically, we use:

• Essential cookies: Required for the service to function (e.g., session management, security tokens)
• Functional cookies: Remember your settings and preferences
• Analytics cookies: Help us understand how users interact with our service (anonymized)

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of our service.

6. Third-Party Services

Our service integrates with the following third parties:

• OpenAI: Powers our AI conversation features. Your conversation data may be processed by OpenAI. Please review OpenAI’s Privacy Policy.
• Stripe: Handles payment processing. Please review Stripe’s Privacy Policy.
• WordPress / WooCommerce: Powers our platform and e-commerce functionality.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that inaccurate or incomplete information be corrected
• Deletion: Request that your personal data be deleted (“right to be forgotten”)
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to certain types of data processing
• Withdrawal of consent: Withdraw consent for optional data processing at any time

To exercise any of these rights, please contact us at the address in Section 10. We will respond within 30 days.

8. Children’s Privacy

Our service is not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to remove that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on our website at least 14 days before the changes take effect. Your continued use of the service after the effective date constitutes your acceptance of the updated policy.

10. Contact Us