Effective Date: [05.05.2025]
This policy is designed in accordance with the Australian Consumer Law (ACL).
Contents
1. General Cancellation Rules
- You may cancel a scheduled lesson at least 24 hours before the lesson start time without penalty.
- Cancellations made less than 24 hours before the lesson may not be eligible for a full refund unless exceptional circumstances apply (e.g., illness, emergency).
2. How to Cancel
To cancel a booking, please log in to your account and follow the cancellation procedure under “My Bookings.” You may also contact us directly if you encounter technical issues.
3. Tutor-Initiated Cancellations
If a tutor cancels a lesson for any reason:
- You will be notified as soon as possible.
- You will receive a full refund or may choose to reschedule the lesson with the same or another tutor at no extra cost.
4. No-Show Policy
- If a student does not attend a scheduled lesson without prior notice (no-show), the lesson fee may not be refunded.
- If a tutor does not appear within 15 minutes of the scheduled start time, the student may request a full refund.
5. Exceptional Circumstances
We understand that emergencies happen. If you have a valid reason for a last-minute cancellation, please contact us with documentation. We will review each case individually.